Simpler Process for multiple refunds
H
Heather Walden-Fox
We charge recurring membership fees. Occasionally while trying to change a membership type, stopping the recurring fee can get missed. The customer contacts us to let us know we have been charging them in error usually after we have charged two or three times. When I go in to refund, I must refund each line item individually. If I try to do them one after the other I get an error stating that if I continue I will have to do the refund manually. I know part of the reason for this is that the credit card company doesn't like multiple refunds back to back (fraud prevention), but it would be nice if I could put two or three refunds in the register and process them all at once. The current problem is once the refund is in the register I must pick the line item I want to refund; however, the system won't allow me to pick multiples. It would be nice if there was an easier way to do this. Currently I must do one refund wait 15 - 30 minutes and then do the next one and so on.