Removing Participant without Refund | Voters

Removing Participant without Refund

Molly Mahtani

We want to remove the participant from the roster without refunding money or charging a cancellation fee because they didn't cancel, they just didn't show up or they didn't meet refund requirements.

September 30, 2025

Brenda Rundle

We do a "CXL KEEP MONEY" cancellation and keep all the money and be sure it is still coded to that GL account. That way they are off the roster, but we keep the money.

Molly Mahtani

Brenda Rundle How did you set that up?

Brenda Rundle

Molly Mahtani we hit "Delete," then the check mark for "Charge Cancellation Fee", then arrow down to select what sort of "keep money" fee it is. We have one that says "Camping No Show/Late CXL" and one that says "REC keep money/late CXL" and one that says "Shelter keep money/late CXL." Each one is coded to go to the correct GL account.

Justine Clarke

Brenda Rundle but isn't that just a loop hole/workaround that adds unnecessary steps? Sportsman is making you "give a refund", you are then forced to "charge a cancelation fee" to avoid the refund. It all works out in the end, I guess, but it feels like it would be easier just to have options when removing someone: "Give Full Refund", "Give Partial Refund", "No Refund", requiring reasoning for any option.

Brenda Rundle

Justine Clarke yes that was my easy workaround.

Joanne Iachetta

100%

Sam Lunt

sometimes a participant quits a class and we do a pro rated partial refund. It be nice to remove them from the rosters as well

Jamie Robertson

Makes sense to me.

Jake Gibbons

I agree with this!