Jaben Carter
When a customer’s scheduled auto‑payment fails, the system should automatically monitor for any manual payment made afterward. If the customer makes a manual payment that satisfies the same balance, the system must automatically remove the previously failed scheduled payment from their payment schedule. This prevents the failed auto‑payment from being retried and eliminates the risk of a duplicate payment.
Example:
  • 02/05/26: Auto‑payment attempt fails
  • 02/06/26: Customer makes a manual payment
  • Expected system behavior: The failed 02/05/26 scheduled payment is automatically cleared from the customer’s schedule once the manual payment is posted.